[Y0ungn1ck]

My Tesco Current account, now closed, has always been operated as "paperless".

I was horrified to receive today a large envelope from Tesco Bank enclosing a paper statement
of 60 double sided pages covering all my account transactions since July 2017.

This statement was NOT requested by me and I now have a major problem in how to dispose of all this very confidential paper in a safe and secure manner.

Why on earth has Tesco Bank done this ?

Nick

[RobbieT]

Hey @Y0ungn1ck, thanks for getting in touch. Banking rules require us to give you a copy of your last 5 years of transactions when we close your account. You should have received instructions from us shortly after your account closed on how you can access your 5 year transaction history through our secure online portal. The letter would have included a URL you can type into your browser or a QR code you can scan to access the secure online portal, did you receive this letter first?

[Y0ungn1ck]

I certainly do not remember receiving any such letter. Even if I had received the letter I would never have actioned a request for hard copy statements.

On a similar vein I appear to be receiving monthly hard copy statements for my Tesco Savings Account despite having requested paperless statements.

[JoeC]

@Y0ungn1ck If you log into online banking, you will be able to check your paperless preferences and make sure that the savings account is still set to paperless.

[Y0ungn1ck]

It is set to paperless but I still get unwanted paper statements mailed to me each month.