Refund of overpayment

  • JoanneW's Avatar
    Just looking
    I decided to pay the full balance of my credit card a few days ago. Sadly, I clearly paid it on the same day that my automated direct debit payment was due. I have therefore paid the balance off twice and so I am in credit to the tune of nearly £160. I assumed, since it is not possible to pay more than the current balance manually (I know because I tried it a few weeks ago), that "the system" would automatically refund me the credit balance which was clearly made in error. I have not received any message to this effect and the credit balance is still there. I looked at the option of transferring the balance to myself anyway but there would appear to be a charge for doing this which obviously I would not be happy about. Should I ring the customer helpline for advice?
  • 2 Replies

  • Verified Answer

    25H's Avatar
    Community legend
    Verified Answer
    Hi @JoanneW

    You can request a refund through online banking or the mobile app as a money transfer.
    Sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed as it will automatically refund this fee within 7-10 working days.

    Hope this helps!

    Warm wishes, Caz @25H
  • JoanneW's Avatar
    Just looking
    @25H Thanks for the advice. I will give it a go and cross my fingers about the possible fee!
    ​​​​​​​Joanne