HI there, I have been using the drive and reward app in the run up to getting my insurance quote from Tesco. So far my experiance has been good but I have a couple of questions and have experienced a very annoying app crash. With the exception of one short journey I have had all green journeys. However last night I loaded the app and hit start recording, the app froze but because of time I decided to leave it and just proceed with my journey. Half way through my trip whilst travelling on the motorway the app suddenly began to work again as normal (all whilst in my car cradle without me controlling it in any way.). The app then gave me an amber rating for the journey despite my careful driving. The route displayed in the app shows the journey starting on the motorway (when the app began functioning again) and I believe this is why I have been given an amber warning. How do I get this trip removed from the record as I believe it has negativly effected my final score for the 250 miles (fustrating as I don't believe it's in any way to do with my driving.) Also does the final score given after 250 miles continue to improve if you continue to use the app? In my opinion this would be a good incentive to continue using the app after the 250 mniles.
Welcome to The Community and thanks for your feedback on our Drive + Reward app.
Sorry to hear that the app froze and didn't record your full journey. Whilst the app has missed a proportion of your journey, we only score your journey based on the information we managed to record. The app starting part way in, would not affect the rating in this instance. We will look at your overall driving over 250 miles therefore two amber ratings will only make up a small part of your final score.
Currently your final driving score doesn't update after 250 miles, however our team are always looking for ways to improve the app, so I have passed your suggestion to them.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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12-04-16 09:44Hi bencordy,