[Nicole99]

Applied for a joint loan with my fiance in January (29.01.) - had a phone call to ask for my password for one of my credit files with call credit a week ago, then heard nothing more.

Is it normal to take that long ?

Tried to get an update through social media Messenger but that didn't work, so was told to ask here instead.

It would appear you can't even send them a message through your online banking. (I am an existing customer so already have online banking, but no way of sending a message through that)

[JoeC]

Hey @Nicole99, I can see that we have replied to your private messages. I hope that helped!

[Nicole99]

It's Ok now, I had to call the loan department in the end to speak to someone, but I finally had a response regarding the loan application today.
Process took over two weeks, so not really that good, but all is well that ends well i suppose