I'm an architect and I've had my Tesco Credit Card for longer than I remember. I use it to make annual subscription payments to associations such as the RIAS Practice and RIAS Regs for services provided. However, the annual payment is due this weekend and after several attempts payment has been declined with the message "authentication required". Can anyone help how I can do that?
Hi @wjbeatson, thanks for getting in touch. Strong Customer Authentication (SCA) is a new set of regulations around confirming your identity when you pay for something online. If you have our Mobile Banking App we will send you a push notification asking you to authenticate the payment. If you don’t have our Mobile Banking App we will send a one-time passcode to your mobile or home number to check it’s really you. Did you receive a notification or a one-time passcode to your phone?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
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10-03-22 12:11Hi @wjbeatson, thanks for getting in touch. Strong Customer Authentication (SCA) is a new set of regulations around confirming your identity when you pay for something online. If you have our Mobile Banking App we will send you a push notification asking you to authenticate the payment. If you don’t have our Mobile Banking App we will send a one-time passcode to your mobile or home number to check it’s really you. Did you receive a notification or a one-time passcode to your phone?