I have had my Tesco credit card for some time now and last year I purchased goods online. Recently I tried to purchase goods but the card was unable to verify. Please assist. I do have the app and online account
Hey @SlessAFC, thanks for getting in touch. I believe this could be due to Strong Customer Authentication (SCA) which is a new set of regulations around confirming your identity when you pay for something online. Giving you greater protection when accessing your accounts online or via the Mobile App, paying for things online or using contactless payments. When you pay for something online we may ask you to authenticate the payment to check it’s really you. If you have our Mobile Banking App we will send you a push notification asking you to authenticate the payment. If you don’t have our Mobile Banking App we will send a one-time passcode to your mobile or home number to authenticate the payment. I hope this helps!
@SlessAFC Something may be blocked on the card itself. Please give our Credit Cards team a call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they will assist further. However, our Customer Service Centre has been impacted by COVID 19 and as a result, some of our services are closed from 5pm until 8am. I hope this helps.
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Former Community ManagerVerified AnswerHey @SlessAFC, thanks for getting in touch. I believe this could be due to Strong Customer Authentication (SCA) which is a new set of regulations around confirming your identity when you pay for something online. Giving you greater protection when accessing your accounts online or via the Mobile App, paying for things online or using contactless payments. When you pay for something online we may ask you to authenticate the payment to check it’s really you. If you have our Mobile Banking App we will send you a push notification asking you to authenticate the payment. If you don’t have our Mobile Banking App we will send a one-time passcode to your mobile or home number to authenticate the payment. I hope this helps!
RossM
JoeC