Hello everyone! Jamie from the Clubcard Pay+ design team here. I am currently doing some investigating into the world of failed payments, in-particular...payments that fail due to insufficient funds.

One of the first things I am doing is digging into something we have in the app already, our ‘Low Balance’ notification.

I would love to know if you have turned on the ‘Low Balance’ notification within your settings? And if so, why? What has it helped you achieve? 🤔

I would also be very interested to hear if you have not turned the notification on, and why that is?

As always, we are here to make sure we are solving real problems, your problems. So please be as open and honest as you can be ⚡️