My transaction came up with message 'open the Tesco Bank Mobile App to authorise pay' but no information in my Tesco Bank App. How do I do this?
"To increase the security of online transactions, card issuers have introduced 3D secure. You have chosen a card that is part of 3D secure scheme so you will need to authenticate yourself with your bank" Very well but how will I do this there is no lunk my bank app not providing any info that payment needs authorising. Ordering a £15 top from TKmax never been such a big deal before.
Hi @Didemhurren, can you please check to ensure you have the most up-to-date version of the mobile app installed on your device? If you have the latest version of the app then we should send a push notification there to allow you in authenticate the purchase. If you don't have the mobile app, then we'll send a one-time passcode to your registered mobile phone by SMS. You can find come more information about this here: Tesco Bank Secure - Security & Fraud - Tesco Bank
Sign up for our Beta here If you need to ask a question about a Tesco Bank product, you can make a post inHelp & Supporthere
Had the very same issue and after reading KellyT reply realised I had declined to have notification pop ups and hence the method they are using to authorise payments 🤬 bit of a flawed plan unless you know!!
Last edited by Divo; 06-07-22 at 15:29.
Reason: Grammar
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
KellyT
