[TerryDan]

Since 6 April 2022 unable to log into Tesco mobile bank app on my iPad, the web version is ok. The error message is
gen-01. Any ideas please?

[KellyT]

Hi @TerryDan, thanks for getting in touch. Unfortunately, our mobile app isn't optimised for use on iPads and tablets as it's designed to be used on mobile phone devices. You'll still be able to access Online Banking through your web browser.

[TerryDan]

@TerryDan , thanks for your reply. As I said the app has been working on my iPad until this week, so it's quite strange why it's stopped now. Any ideas?

- - - Updated - - -
@KellyT hi as I said, I have been using the app on my iPad until this week, so it's strange why it's stopped now. Any ideas?

[KellyT]

It may be due to an update on the mobile app @TerryDan. Sorry for any inconvenience caused.

[Pipjay47]

“Not working on iPad is very frustrating. Need the larger screen. “

[Yjim44]

Same here after the update does not work

[Wsjar]

Same here as TerryDan cannot access app getting error message GEN-01 on my wife’s ipad but my own iPad ok, both iPads same IOS version and same app Version so I am suspecting problem with app as quite a lot of people are complaining of same thing since 6 of April

[TonyRadstone]

Android App And Web works fine , but the IPAD app has stopped working. Will it be fixed ?

[Pipjay47]

Try iPad again today and successfully logged into the Tesco Bank app. Yes working.

[TerryDan]

Yes correct thanks