[Wsjar]

Since the 6 of April my wife cannot access tesco mobile banking app getting error message GEN-01 on my wife’s ipad but my own Pad is ok, both iPads same IOS version and same app Version so I am suspecting problem with app as quite a lot of people are complaining of same thing since 6 of April. When you read the information on about the app the App Store it tells you under Compatibility it states and I quote “ Works on this Ipad “. So definitely a problem with the app so can we get it fixed instead of fobbing us off.

[ChristopherP]

@Wsjar Hi there, thanks for getting in touch! We are currently aware of an issue affecting customers accessing the app on Ipad's and our team are working to resolve this. In the meantime, you can access your account via Online Banking. Apologies for any inconvenience this has caused.

[Colb]

Glad it’s not just me getting this error

[akermmt]

I also have this problem. It works on my iPhone by not iPad. Tesco Banking helpdesk were unaware of the issue.

[Colb]

Beginning to wonder if they know how to fix it , been more than 10 days now

[akermmt]

I was told yesterday that they are fixing it. It appears that the App was for phones and not designed for tablets. An upgrade caused the issue. I was informed we may get a text or Email about it.

[Wsjar]

@Wsjar
As can be seen from screen shot below of Tesco Bank App on Apple App Store it states it is compatible with Ipad

[JoeC]

Hi everyone, this issue has now been resolved. You should all now be able to use the mobile app on your iPads again.