I cannot login to the app on my new iPad.
I can use safari to login using the same details as I am inputting on the app
i can use the app with the same account and login details on my old iPad and my iPhone.
very frustrated with the app on this new iPad user name is fine, pass code fine, I get the verification code and input fine, I input the password (that works with safari and other devices) an get the “Sorry” message.
i’ve Tried deleting the app and re-installing all with the same result
Is there anyone out there that can clear up this problem
Thanks Tony, we are currently aware of this issue affecting our customers accessing the Tesco Bank app via iPads and our team are working to resolve this. You can access the account via the Tesco Bank website on your iPad by logging in through the website for the time being. Apologies for any inconvenience - Shagufta
Hey @STJ71153, we are aware of an issue that is affecting some customers using iPads to access the mobile app at the moment. The app is built and optimised for use on mobile phones but we hope to have this issue sorted as soon as possible.
Thanks JoeC …so what your saying is that since it works on my old iPad (and Always has) and not my new iPad it is something apple has changed in the hardware on the new iPad (since I am using the same iOS on both)
I hope you sort it out soon😊
I also have this problem. Ok, I thought, I’ll just load the app on my phone and that should work. Wrong! In order to add the app to an additional new device, you have to be able to access it on the old device. And that doesn’t work, does it!? 😪
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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JoeC
RossM
