[STJ71153]

I cannot login to the app on my new iPad.
I can use safari to login using the same details as I am inputting on the app
i can use the app with the same account and login details on my old iPad and my iPhone.
very frustrated with the app on this new iPad user name is fine, pass code fine, I get the verification code and input fine, I input the password (that works with safari and other devices) an get the “Sorry” message.
i’ve Tried deleting the app and re-installing all with the same result
Is there anyone out there that can clear up this problem

[TonyRadstone]

I contacted Tesco on 14 April, reply below

Thanks Tony, we are currently aware of this issue affecting our customers accessing the Tesco Bank app via iPads and our team are working to resolve this. You can access the account via the Tesco Bank website on your iPad by logging in through the website for the time being. Apologies for any inconvenience - Shagufta

[STJ71153]

Thanks Tony……seems odd that it works fine on my other iPad and iPhone using the same iOS so I’m tempted to say that Shagufta may be fobbing us off.

[JoeC]

Hey @STJ71153 , we are aware of an issue that is affecting some customers using iPads to access the mobile app at the moment. The app is built and optimised for use on mobile phones but we hope to have this issue sorted as soon as possible.

[STJ71153]

Thanks JoeC …so what your saying is that since it works on my old iPad (and Always has) and not my new iPad it is something apple has changed in the hardware on the new iPad (since I am using the same iOS on both)
I hope you sort it out soon😊

[Mint1955]

Mine was working fine on my new iPad for a month or so but stopped in last two days and am also getting GEN-01 error no matter what I try.

[whitefentoun]

I also have this problem. Ok, I thought, I’ll just load the app on my phone and that should work. Wrong! In order to add the app to an additional new device, you have to be able to access it on the old device. And that doesn’t work, does it!? 😪

[JoeC]

@whitefentoun You don't have to be able to access it on the old device to set up a new one. Just log in using your username and security details.

[RossM]

@whitefentoun Did you get this sorted?

[STJ71153]

Originally Posted by RossM

@whitefentoun Did you get this sorted?

Yes all was sorted by whatever they changed