I've checked with my colleagues and they've said that when you save the statement to your desktop you should have the option to save it as a .pdf. This option is usually in the dropdown menu under the box that allows you to rename the file before downloading.
I also cannot download the PDF of my statement. Message read 'not found' . I tried to delete the PDF file and reinstall and was not allowed so tried to just install and was told that it was installed. Help on the Web was too complicated. I am on Windows 8.1 I don't know what a .do file is. Any suggestions? Leslie123
Hi can you try right clicking on the statement and saving it to your desktop rather than trying to open it straight away? When saving the file, see if you can save it as a PDF and let us know how you get on with this.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Modifying these Terms of Service
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EmployeeHi @nicks77
29-08-16 11:17I also cannot download the PDF of my statement. Message read 'not found' . I tried to delete the PDF file and reinstall and was not allowed so tried to just install and was told that it was installed. Help on the Web was too complicated. I am on Windows 8.1 I don't know what a .do file is. Any suggestions? Leslie123
ScottW
