Planned maintenance
Mobile Banking will be unavailable from 10pm on Saturday 7th June to the morning of Sunday 8th June for essential maintenance. You may see a delay with any payments to and from your account during this time. Sorry for any inconvenience.

Apple Watch

View Tag Cloud
  • KevinC's Avatar
    Employee
    Thanks @Wedclean . Can you please call our Online Helpdesk team on 0345 300 3511 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and one of our team can check this for you and help you get back into the app - Kevin
  • PatButtigieg's Avatar
    Apprentice
    My Tesco bank app not working on my Apple Watch. I’ve deleted and reinstalled the app to no avail, I just get an error message saying ‘something went wrong. Check your mobile app settings.
    I notice several other people having same problem but no real answer.
    I call the help line and was told the bank app does not work on the apple watch (mine is a series 7).
    Can anyone confirm if this is correct?
  • KevinC's Avatar
    Employee
    Hi @PatButtigieg , thanks for getting in touch. If you have already called and spoken to one of our technical team who has confirmed this, then I'm afraid it may be that the watch is not compatible with the app - Kevin
  • PatButtigieg's Avatar
    Apprentice
    Hi @PatButtigieg, thanks for getting in touch. If you have already called and spoken to one of our technical team who has confirmed this, then I'm afraid it may be that the watch is not compatible with the app - Kevin

    Hi thanks for your response.
    Can I refer you to the documentation on the Tesco developer site which says it will work on the Apple Watch
    “Check your balance on the go without the need to log in, using Balance Peek. View your balance on iPhone Today Notifications, Apple Watch and on Android Widgets.”
  • AmyM's Avatar
    Former Community Manager
    Hey @PatButtigieg 👋

    Thanks for this really helpful feedback, I've been chatting with our mobile developers about this issue and they're trying to understand the problem.

    Could you possibly post the link for that information so that I can share with them?

    Thanks again for your help with this one 😊

Need some help?