[KIRSTIEMAC1]

i had my phone stolen, got a new one and tried to log into the app- i get a message saying i don;t have any accounts i can use with the app. i have a loan account.
tried logging in online- message saying unable to log you in.
any ideas? phone is latest ios. PC has microsoft edge
thank you in advance

[RobbieT]

Hi @KIRSTIEMAC1, is your loan account still open? If so, could you try clicking on 'I've forgotten' next to username and follow the forgotten username steps to see if you can login this way? Just let me know how you get on.

[RossM]

@KIRSTIEMAC1 Hey, how did you get on with Robbie's suggestion?