Hello, when I go to pay off my Tesco credit card, I use the Pay by Bank option, select my personal current account option then... I am usually given the option to open my other banking app or open in Chrome
Unfortunately I ticked the always remember box and pressed Chrome. I never do this in Chrome and always use my other connected banking app. Now its always automatically choosing Chrome and I can't find the right place to undo this so I'm given the option again to use the banking app. I've completely reinstalled the Tesco app to try and fix it, I've deleted cookies and cache and data from the Tesco app and from chrome and from my other banking app (not that finding any of these settings is easy) but it's still automatically forwards me to my bank using Chrome.
Can anyone advise how I can can remove this automatic connection of the Tesco banking app to Chrome when I want to make a payment? Thanks
Just given it another go, no joy. It's at the point you've put in how much you want to pay off and when you get to the "securely connecting to your bank" screen... it automatically opens Chrome instead of giving me the option to use app or Chrome. I feel sure it must be too do with the Tesco app but as I've uninstalled and reinstalled .. I'm not sure how it can be that either. Obviously there's lots of Android phone settings but I can't find any to help.
It then asks me to pick from a list of accounts to "pay with" and my HSBC personal account is listed
Then I cliick continue and it goes to "securely connect to my bank"
But instead of popping up and asking me how I want to do this (Chrome or HSBC App) it just automatically uses Chrome
@LizB3 I'm sorry that this continues to happen. Please give our Online team a call on 0345 300 3511 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) when you are next ready to pay and they will talk you through some live troubleshooting to get this resolved.
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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JoeC
