Direct debit payment from card

  • ekells's Avatar
    Fresh Eyes
    Hi, I recently made a donation to a charity who claim to have set up a direct debit from my credit card details I provided. I would now like to cancel this mo that donation and they said to contact my bank. Can anybody help?
  • 1 Reply

  • Verified Answer

    JoeC's Avatar
    Your Community Expert
    Verified Answer
    Hey @ekells, if it's being paid from a credit card, this is just a recurring card transaction, not a direct debit. The charity just needs to stop charging the card details every month. If they are not helpful in doing this, please call our Credit Cards team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they will sort this out for you. However, our Customer Service Centre has been impacted by COVID 19 and as a result, some of our services are closed from 5pm until 8am.