I have never used the iPhone app to pay off my credit card, but I used it today and it said everything went through successfully and my available balance is reduced from my debit card that I used to make the payment. However there is not record of the payment under my credit card payment history. Normally when paying via the web site this will appear immediately and I also get an email confirmation, but this time I have got neither. Is this normal? Thanks.
Hi when using the app you'll get a green tick on the screen rather than an email confirmation for the payment. If it's showing as being successful on your balance and on your current account then it sounds like the app is possibly just being slow in showing that transaction. If all balances are reflecting this payment then it should show over the course of the next couple of days when it has cleared. If this doesn't happen, then please get back in touch so we can look into this for you
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Former Your Community ExpertVerified AnswerHi when using the app you'll get a green tick on the screen rather than an email confirmation for the payment. If it's showing as being successful on your balance and on your current account then it sounds like the app is possibly just being slow in showing that transaction. If all balances are reflecting this payment then it should show over the course of the next couple of days when it has cleared. If this doesn't happen, then please get back in touch so we can look into this for you
EileenM
