My app is saying I still need to make a minimum payment although I have made 2 payment to the value of 5x my minimum payment which have both cleared but still asking for a minimum payment
Hi @Nic94, thanks for getting in touch. Due to a recent change we've made on the Mobile App, when you log in now the minimum payment information will always be displayed. If you've already made the minimum payment then please don't worry, there's nothing further you need to do. This information will update when your next statement is produced.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Access and correction
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You further agree that if you wish to collect or use information or content posted or relating to other Your Community users, you must first obtain the relevant user's consent and make it clear that you (and not Tesco Bank) are collecting their information, the reason for which you're collecting their information and explain the purpose for which the information will be used.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Staff
15-09-22 10:38Hi @Nic94, thanks for getting in touch. Due to a recent change we've made on the Mobile App, when you log in now the minimum payment information will always be displayed. If you've already made the minimum payment then please don't worry, there's nothing further you need to do. This information will update when your next statement is produced.
