I've been using the app on my Samsung phone for months now without any issue until last week when the transactions page either won't open saying 'Something went wrong. Try again' or once open crashes to that message after a few seconds. I've checked I've not missed any updates, uninstalled and then reinstalled the app completely but it's still doing it. Any suggestions?
Hi @Ceri57, thanks for getting in touch. We are aware of an issue that some customers are experiencing when trying to view their transactions on our Mobile App and we are working hard to resolve this ASAP. If you log into Online Banking on our website, you will be able to check these. Sorry for any inconvenience caused.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Modifying these Terms of Service
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27-09-22 11:44Verified AnswerHi @Ceri57, thanks for getting in touch. We are aware of an issue that some customers are experiencing when trying to view their transactions on our Mobile App and we are working hard to resolve this ASAP. If you log into Online Banking on our website, you will be able to check these. Sorry for any inconvenience caused.