HI.
I've recently opened a new credit card account. (Have had one with Tesco before).
When the card arrived, I activated it online.
Have the app installed and went to carry out a money transfer.
The app just comes up with "we were unable to complete your request. Please try again later".
If I shut the app and log in that's the only message I receive. With the option to click 'start again.
Then the same message.
On trying to log in via pc to online banking, I receive the message.
'We can’t do this right now. Don’t try again – we need you to call us, so we can help fix this issue.'
I have rang and been told I would get a call back on 29/10.
This didn't happen.
I've rang again on 31/10 and was cut off after having my details taken and put on hold.
I got through later that day after being on hold and was told I'd be called back.
I still haven't heard anything.
Any advise?
Not sure if this issue is a common thing, but not being able to see your balance or speak to anyone in that department is pretty worrying.
Last edited by Lea1983; 01-11-22 at 18:42.
Reason: Grammer
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
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Tesco Bank Community Terms of Service v 1.0
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KeiganM
