Since September when I’ve been trying to authorise payments online it takes me to the app but as soon as I try to authorise payment the app closes on me.
I’m using iOS 16.1.1 but it was doing this before upgrading to iOS 16.
I’ve deleted app and re-downloaded. App downloaded is the most recent version.
Mon e or twice is ok but now it is every time! Very inconvenient that I have to change to a different bank app to finish these payments.
Any help will be appreciated please.
Thanks
@Cerifido Hey there, thanks for getting in touch. Are you still experiencing this issue?
Hi Christopher
yes still having the problem. Any time I need to authorise a payment the app crashes as soon as I start to type! It is so annoying and looking at the forum I’m not the only one with this problem
Thanks
Ceri
@Cerifido thanks for that. We are not aware of any issues with making payments through the app. Is this happening when trying to purchase something online and then being given the option to verify that purchase by entering the code that's being sent? - Kevin
@KevinC
hi Kevin
yes buying online. Tells me to authorise through app so I go to the app enter my 6 digit login ( which is correct) then it bombs out of app and goes back to my normal page of icons. No code is sent to me just a message saying authorise payment by going to your app.
hope this helps
Ceri
@Cerifido Do you have the Mobile App installed on any other devices to see if the same issue occurs on there?
Hi Robbie
No I do not but I will add it to my iPad. The only problem now is that it only asks for authorisation when it’s a fairly large cost of item so will not be able to try it straight away. I would much rather be sent a text with an authorisation number included instead of authorising it through the app.
Really is a pain having to use a different Bank credit card instead of my Tesco one.
Thanks
Thanks @Cerifido. If you would rather be sent a text to authorise the transaction then please give our Online Helpdesk team a call on 0345 300 3511 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they can arrange that for you - Kevin
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ChristopherP
KevinC