[juliababo343]

If you are having difficulty linking your savings account to a bank account, there are a few potential issues that could be causing the problem.

First, ensure that you have entered the correct information for the account. Make sure that you are entering the correct account number and routing number. Additionally, if you are asked to provide additional information such as the name on the account, make sure that the name you enter matches the name on the account exactly.

Second, make sure that the bank account is eligible for linking. Some banks have restrictions on the types of accounts that can be linked, so you may need to check with the bank to make sure that the savings account you are trying to link is allowed.

Finally, if you are still having difficulty linking the account, you may need to reach out to the bank for assistance. The bank may be able to help you troubleshoot the issue or provide additional information that you may need in order to successfully link the account.

[sarah_d]

Hi @nrandall73 and @epic - just to let you know the issue is fixed now, thanks for your patience whilst we investigated the matter. You may need to clear your browsing data but hopefully you should encounter no further problems.

Thanks and have a nice evening

[juliaeldefr4]

Originally Posted by juliababo343

If you are having difficulty linking your savings account to a bank account, there are a few potential issues that could be causing the problem.

First, ensure that you have entered the correct information for the account. Make sure that you are entering the correct account number and routing number. Additionally, if you are asked to provide additional information such as the name on the account, make sure that the name you enter matches the name on the account exactly.

Second, make sure that the bank account is eligible for linking. Some banks have restrictions on the types of accounts that can be linked, so you may need to check with the bank to make sure that the savings account you are trying to link is allowed.

Finally, if you are still having difficulty linking the account, you may need to reach out to the bank for assistance. The bank may be able to help you troubleshoot the issue or provide additional information that you may need in order to successfully link the account.

If you are experiencing difficulties linking your savings account to a bank account, it could be due to a few potential issues. The first thing you should do is ensure that you have entered the correct information for the account. This means verifying that you have entered the correct account number and routing number. Additionally, some banks may require you to provide additional information, such as the name on the account. If this is the case, make sure that the name you enter matches the name on the account exactly. Small typos or inaccuracies in the information you enter can cause the link to fail, so it's important to double-check everything.
The second thing you should check is whether the bank account you are attempting to link is eligible for linking. Some banks have restrictions on the types of accounts that can be linked. For example, some banks may not allow you to link a savings account to a checking account, or they may only allow you to link accounts that are both in your name. If you are unsure whether your savings account is eligible for linking, you may need to check with the bank to confirm that it can be linked to the account you are trying to link it to.
If you have verified that you have entered the correct information and confirmed that your account is eligible for linking, but you are still having trouble, you may need to reach out to the bank for assistance. The bank may be able to help you troubleshoot the issue, or provide additional information that you may need in order to successfully link the account. It's always a good idea to contact the bank's customer service department for help if you are having difficulty linking accounts, as they are best equipped to help you resolve the issue.