As per the old fold 3 thread, the Galaxy Fold 4 is not supported by the app, interestingly I did have the app installed and working on my Fold 4 from the transfer of my old phone but it would never update, so I uninstalled to try and re-install for the the updates and low and be hold the app does not support my phone so I can't install it, no doubt the route cause to not updating.
This might suggest there our people out there like me who were running and an out of date banking app on an unsupported device, so would be good to resolve asap for general security.
Hi @adhsmith, thanks for getting in touch. I'm afraid the app isn't currently supported on this particular device. You'll still be able to manage your account by logging in via the website. I'm really sorry for any inconvenience this causes.
Managing the account is not a problem, actually using the card is, any purchase online requires the app for me, which means I can't buy anything without getting my missus to do it, I'd understand if I had some dodgy non brand but this is a device from Samsung on its 4th iteration, how hard is it to update device support? Non of my other providers have a problem.
I'll give it another month or so but if not resolved I will change credit card provider as this is just not convenient at all, tried calling into support to resolve it by putting me back on text verification was a tiresome affair also, after ~ 1 hour I got no where.
Very poor experience on the customer service side, would be nice if you could enable/disable this app feature on the website and not have to deal with the call centre if Tesco is struggling to keep up with technology as new phones are released all the time.
I have exactly the same problem with the same phone. How difficult can it be. This is not a new phone. It has been out several months now. None of my other accounts have issues.
Thank you both for your feedback on this topic, we'll continue to raise this feedback with our Digital team as @CarolineD has done already and we will hopefully be back with an update for you soon!
I have been using the app on my fold 4 since I got it, but I went to update the app this morning and the update failed. The phone then asked to remove the app. I clicked remove thinking that I could then install the new app from Google play. The Tesco bank app doesn't appear in my search. When I use the Google play link on tesco bank website it takes me to the app but says my device is not compatible with this version. I can no longer shop online because you can't authorise a payment using the bank website
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
CarolineD
