I am very frustrated trying to login to Internet banking. Password is locked, don't know why because I entered the correct one. App locked out? Computers not recognised when they used to be and no I have not cleared out history! Several access codes to check identity, password still locked. Can I find any contact details when I click the contact us link from the paragraph that tells me I need a temporary access code. NO I cannot. Logging in should not be this difficult. God help anyone who is not familiar with computers. It appears Tesco Bank do not want to be contacted, so how do I get this temporary access code????
Hi
I'm sorry to hear about this and I will certainly help you to get it resolved.
To get Tesco Bank to send you a Temporary Security Number please send Tesco Bank a 'Private Message' for someone to look at this for you.
Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please remember to include your full name, date of birth and postcode.
Hope this helps.
Stay safe and warm wishes,
Hi I'm sorry to hear of the difficlties you've been having online. We recognise your device by placing a security token in your cookies folder. If it's popping up with that message saying we don't recognise you then it just means the cookies have been cleared from the device - which isn't something to worry about. If your password is locked though, a temporary security number is needed to unlock your account and allow you to get your device recognised again. You can request a temporary security number over the phone with our Online Helpdesk on 0345 300 3511, or alternatively if you send me a private message with your full name, date of birth, postcode and mobile number please we can help you here. Please use the format A B 1 2 C D for your postcode and include my colleague in the private message. Thanks!
Can anyone help me please? I am trying to log in from a new computer but it is not giving me the option to request a temmporary security code by post, it just says they have no phone number for me. I can't find any way to email Tesco Bank directly and am getting very frustrated with this!!!!! Thanks to anyone who can help.
I'm sorry you've been having problems getting a temporary security number sent out. We don't have an email address you could use for this, but if you send a private message to @AshleighB and myself with your name, DOB, postcode and the mobile number linked to your account, we can send out a new number. If there's no mobile linked, then just the name, DOB and postcode will be fine.
When you send the details, please format your DOB, postcode and mobile number with spaces between the characters, i.e. A B 1 2 C D.
Hi There, Thanks for the reply. As this is the first time I have used this forum I am unsure how to send a private message? I also live outside the UK so not sure if this makes any difference. wrote:
Hi @LanRey16 I'm sorry you've been having problems getting a temporary security number sent out. We don't have an email address you could use for this, but if you send a private message to @AshleighB and myself with your name, DOB, postcode and the mobile number linked to your account, we can send out a new number. If there's no mobile linked, then just the name, DOB and postcode will be fine. When you send the details, please format your DOB, postcode and mobile number with spaces between the characters, i.e. A B 1 2 C D.
Hi to send a private message there is a link at the top of this page when you are logged in - says "Messages" and it's between "My Settings" and "Notifications". Click that and then "Compose New Message". Use the contact details provided in the last post.
I am locked out of my online banking having bought a new phone which is not regognised. Can somebody please contact me to tell me how I can resolve this urgently this is incredibly frustrating
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
To the extent that there's any conflict between these Terms of Service, our House Rules, or any other document, posting or communication connected to Your Community, these Terms of Service will prevail.
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not be defamatory, offensive, impersonate any other person or entity, infringe the intellectual property rights of any person or entity, or otherwise mislead or deceive others.
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Misuse
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Warnings, suspensions, and terminations
Moderators may communicate with you personally concerning Your Community or related matters. Those communications are confidential between you and us and are not intended to be made public. As such you agree not to post or otherwise disseminate those communications within Your Community or elsewhere, on the Internet or otherwise.
You agree that your registration and access to Your Community may be immediately suspended or terminated without explanation or prior notice. Without limiting the foregoing, the following may, at our sole discretion, lead to a termination of a user's registration and access to Tesco Bank Community:
breach of these Terms of Service, the House Rules or other related agreements or guidelines;
request by law enforcement or other government agencies;
a request by you;
unexpected technical issue or problem; and
extended periods of inactivity.
Termination of your registration includes removal of access to all offerings within Your Community and may also prevent you from engaging in further use of Your Community. Furthermore, you agree that neither us nor the moderators shall be liable to you or any third-party for any termination of your registration or access to Your Community.
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When you upload or submit content (such as text, data, images or names, when permitted) to Your Community, you grant us a right to use, copy, modify, publish or otherwise distribute that content, including any personal information that may be included in the content, for any purpose, including, without limiting the foregoing, the administration and management of Your Community, marketing including in social media, analytical purposes, and new product or service development. The licence you grant us is perpetual, irrevocable, royalty-free, transferable, worldwide, and we'll not be required to obtain your permission for any such use or attribute any content to you.
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Your Community and all content on it (including all Tesco Bank logos, trademarks, the look and feel of Your Community, and content posted or communicated by other users) remains the intellectual property of Tesco Bank and/or our licensors and, in the case of content posted or communicated by other users, the relevant user(s). You may not use any such content for any purpose other than to access and use Your Community as envisaged by, and in accordance with, these Terms of Service.
Security
We do not warrant that Your Community is secure, free from bugs, viruses, interruptions, errors, or other limitations. Any content that you place on Your Community is posted at your own risk, and could be obtained and used by others. You should think before posting or communicating any personal or financial details about yourself on Your Community. You should not reveal information that you don't want to make public, such as posts or communications including your contact information or email address. We'll not be responsible or liable for any loss arising from your disclosure of personal information, or any other information, in any profile, post or communication.
Privacy
We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
Consent
By using Your Community and accepting these Terms of Service, you consent to the collection, use, disclosure, storage and processing of your personal information in accordance with these Terms of Service and Tesco Bank's web privacy policy.
Access and correction
We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
By submitting your email address to register, you agree that our third party service providers and the moderators may use your email address to contact you directly about your profile or any content you post on User Community and for other administrative purposes related to Your Community.
You further agree that if you wish to collect or use information or content posted or relating to other Your Community users, you must first obtain the relevant user's consent and make it clear that you (and not Tesco Bank) are collecting their information, the reason for which you're collecting their information and explain the purpose for which the information will be used.
Indemnification
You agree to indemnify, defend, and hold harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Service or the House Rules or claims arising from your content or conduct. 'Indemnified Parties' includes us, the moderators, and all respective officers, directors, owners, employees, agents, representatives, and assigns.
You agree to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to employ separate legal representation and assume the exclusive defence and control of any matter subject to indemnification by you.
All third party content (content posted or communicated by registered users including any content) is the sole responsibility of the registered user posting or communicating the content. You acknowledge and agree that we don't control and are not responsible for the third party content. As such, you shall fully indemnify us against any claim (including solicitor fees) arising out of content you post or otherwise make available on Your Community or your use of Your Community.
Limitation of liability
You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Community superstar
03-07-20 14:49Verified AnswerHi
EileenM
JamieJ
