[leaphaze]

I have an Internet Saver a/c. On **sensitive info removed** I paid in using direct debit. The payments appear on the transaction list and the balance is correct, however the available balance has not been updated. It is still not updated on **sensitive info removed**. It doesn't look like this is an instant access account which is disappointing, How long after the debit direct is paid in, is the money available?

[leaphaze]

I see the dates have been removed. Basically the direct debit was made 9 days ago. I've lost access to my money since then. Was I wrong to think this is an instant access account?

[ScottW]

Hi 

I'm sorry to read about the problems you've been having with your direct debit. It should usually take five working days for the money to fully clear into the account and be ready to be withdrawn. Have you had problems making transfers out of the account before?

[leaphaze]

Thanks for you message. Well in the past the money has been available the same day, but not recently. In this case for two direct debit payments it took eight working days to become available. This affected by my and my wife's accounts. I'll keep an eye on it and see what happens next month.

[EileenM]

 If it's a different amount you've been depositing using the direct debit then this can also cause the funds to take longer to clear. Let us know if it's still happening next month though and we can look into it further