I have received a letter from Tesco Bank asking me to select my maturity option on my fixed rate saver but, when I try to do this online, it will not accept my instruction. It says the page isn't working. This leaves me no choice but to phone and, since I am a pensioner on a pay as you go phone, I do not want to make this call. Why does the system not allow my to choose my option online?
@ChristopherP Thanks but I had already tried that. In frustration, I phoned them today and was told it was not possible to set the maturity option online even though a tab for this shows on my account page. The only way to do it is to call them. I am not happy. This is an online account and I expect to be able to manage it online.
I'm sorry that the option isn't available online @Veejay We always take customer feedback on board as we look at ways we can improve our services and make things a little easier. I'll pass on your comments to our team today.
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Fresh Eyes
06-01-23 15:51@ChristopherP Thanks but I had already tried that. In frustration, I phoned them today and was told it was not possible to set the maturity option online even though a tab for this shows on my account page. The only way to do it is to call them. I am not happy. This is an online account and I expect to be able to manage it online.
ChristopherP
