top up loan

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  • elenio's Avatar
    Fresh Eyes

    Does anyone know if you choose to top up your existing loan, do they use the settlement figure or the remaining loan figure when calculating the new loan amount?

    Thanks in advance

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  • Verified Answer

    RobbieT's Avatar
    Verified Answer
    Hi @elenio, thanks for getting in touch. If you're looking to top-up your existing loan, we will lock in a top-up settlement figure which is different to the standard settlement figure and we'll use this to calculate your new loan amount.

    If you have made 8 consecutive direct debit payments then you may be eligible for a top-up loan. However, I'm afraid the only way to complete this is via telephone. Please call our Loans team on 0345 600 6016 (Mon - Fri: 8am - 6pm Sat - Sun: 9am - 2pm) and one of my colleagues will be happy to discuss this with you.