, thanks for getting in touch. If you're looking to top-up your existing loan, we will lock in a top-up settlement figure which is different to the standard settlement figure and we'll use this to calculate your new loan amount.
If you have made 8 consecutive direct debit payments then you may be eligible for a top-up loan. However, I'm afraid the only way to complete this is via telephone. Please call our Loans team on 0345 600 6016 (Mon - Fri: 8am - 6pm Sat - Sun: 9am - 2pm) and one of my colleagues will be happy to discuss this with you.