I wanted to transfer some of my saving to my nominated account, the account from which I originally sent money to open my Tesco savings accounts.
Each time regardless of whether it is £1 or more I get the following error HTTP ERROR 502.
How do I move my money?
No-one to talk to as the call lines do not appear to be open.
Can I ask, are you trying to transfer to a nominated account which is already set up on your online banking, or are you trying to add a new nominated account to transfer to?
Hi AmyM, it was an account set up already, the account from which I transferred money from to my accounts with Tesco's Bank.
Appreciate any guidance you can offer, if indeed it is cookies, browser etc.
Thank you
It appears to be the same error message that's happening for customers trying to set up a new nominated account, I'm sorry this is happening!
There is a fix scheduled for this problem, it's due to deploy this month but I don't have an exact date yet.
In the meantime, if it's possible, you can call our Savings Team and they can complete the transfer over the phone for you? Their number is 0345 678 5678 (Mon - Fri: 8am - 8pm, Sat - Sun: 9am - 3pm)
Just wanted to let you know that we implemented the fix for this on 16th January - let me know if you're still having issues or if it's all resolved for you 🤞
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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AmyM
