I have been trying to apply for a loan and can only get so far before it asks me to confirm that I only have one email, postal address and contact phone number stored with Tesco.
I currently have a credit card which is active and a car insurance account which is recently expired
I have spent most of the weekend on the phone and been advised to delete cookies on my laptop, use chrome, use chrome incognito, delete and tr-enter my information so it’s the same (I can’t check the insurance account as it’s expired but to the best of my ability they match). I’ve also deleted and reloaded the app on my phone for good measure!
im advised it’s a ‘known issue’
Is anyone able to offer any further suggestions or advise?
thanks
Thanks for getting in touch. I'm sorry to hear you're having difficulties with submitting your Loan application. Are you able to try using a different device?
I’ve used my mobile as well as the laptop.
I removed and re-loaded the app
on the laptop I deleted cookies, used edge then chrome browser then chrome in incognito profile
I’ve gone back to check with the bank and also the insurance department and made sure all information is the same.
the loop persists
- - - Updated - - -
I’ve used my mobile as well as the laptop.
I removed and re-loaded the app
on the laptop I deleted cookies, used edge then chrome browser then chrome in incognito profile
I’ve gone back to check with the bank and also the insurance department and made sure all information is the same.
the loop persists
Hi @JoolseyM, I'm sorry you're having these issues. If you're continuing to have these problems then please call us on 0345 600 6016 (Mon - Fri: 8am - 6pm Sat - Sun: 9am - 2pm).
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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CarolineD
