I received my Tesco Bank credit card about 3 weeks ago but every time I use it at Tesco Petrol station there is nowhere to scan it and when I insert it to pay it is only giving me 1 point for every £1 spent instead of the 5 points as stated in the terms and conditions, anyone any ideas why. Thanks
Hi @Ktommo, thanks for getting in touch. When you spend on your credit card in a Tesco store, you get 5 points for every £4 spent in Tesco. When you use your card outside of a Tesco store, you gain 1 point for every £8 spent. The points would then be applied on the quarterly Clubcard statements we send out, and this is separate from your credit card statement.
You can also register to view your Clubcard account online here. The Clubcard number to register is shown on the reverse of your credit card. I hope this helps
Thank you for replying, however, I have just been to Tesco and spent £29.36 and only received 29 points instead of the 36 that I should have, this is happening all the time.
Thanks @Ktommo I'm sorry to hear this. If you can please contact our Clubcard team directly at http://facebook.com/Tesco or on 0330 123 1688 (Mon - Fri: 8am - 8pm, Sat: 9am - 6pm, Sun: Closed) one of my colleagues will be able to help further
Did you speak to Clubcard and get this sorted? Did they advise what's went wrong? Would be great if you could let us know in case any other members are having the same issue! 😊
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Staff
09-02-23 13:41Hi @Ktommo, thanks for getting in touch. When you spend on your credit card in a Tesco store, you get 5 points for every £4 spent in Tesco. When you use your card outside of a Tesco store, you gain 1 point for every £8 spent. The points would then be applied on the quarterly Clubcard statements we send out, and this is separate from your credit card statement.
CarolineD
