Hi. I have just been sent a text saying we are being sent new cards because of suspicious activity on our account. This will be the third set of cards since December. Yet when I phone Tesco, they are unable to tell me what the suspicious activity is, they can't tell as they say it's MasterCard. As an individual, you cannot query MasterCard, you get directed back to Tesco. Their system can't tell what is happening on my account! Anyone else frustrated with this issue? I have to re-enter the new details all over the place without an explanation why.
Hi @SiBro, thanks for getting in touch. Sometimes we'll issue you a new card if we have been notified by MasterCard that a 3rd party retailer you've previously used your card with has had some form of security breach. When we are notified of this, we must replace your card immediately. This is intended to protect you against any potential fraud.
I'm afraid MasterCard don't provide us with any information regarding which retailer has had this security breach, however, if this is an online retailer, they may email you to advise you of this. Your replacement card will arrive within 10 days of this text message, and you should begin using it straight away. Sorry for any inconvenience caused. I hope this clarifies things!
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Staff
09-02-23 12:06Hi @SiBro, thanks for getting in touch. Sometimes we'll issue you a new card if we have been notified by MasterCard that a 3rd party retailer you've previously used your card with has had some form of security breach. When we are notified of this, we must replace your card immediately. This is intended to protect you against any potential fraud.