I made a payment early before my due payment date, but I got a message from my bank to say there was a failed direct debit of the minimum payment due, what should I do about this if I’ve already paid
Hi @CamCarter, thanks for your message. Your Direct Debit may try to recollect again 10 days after the initial failed payment. If it does collect again, you can call your bank and ask them to process a Direct Debit Indemnity on that payment and your bank will then get those funds back in your account very quickly. Your minimum payment direct debit will always collect even if you make a manual payment beforehand, so bear that in mind going forward.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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EmployeeHi @CamCarter, thanks for your message. Your Direct Debit may try to recollect again 10 days after the initial failed payment. If it does collect again, you can call your bank and ask them to process a Direct Debit Indemnity on that payment and your bank will then get those funds back in your account very quickly. Your minimum payment direct debit will always collect even if you make a manual payment beforehand, so bear that in mind going forward.
KevinC
