I recently had an online transaction declined. I received a text from Tesco saying "We have noticed a transaction was declined". It asks me to reply with a "Y" or a "N". I reply "Y" and get a confirmation back. It's not clear whether the original transaction will be automatically confirmed now, or if I have to try the transation again. Can someone else clarify?
One other security issue --- Tesco say that all texts from them will have a unique identifier (that the user can choose) so that the user knows it's really from Tesco. This one doesn't seem to have that identifier added to it.
Apologies for the delayed response; when you receive this text the transaction will not go through - even if you respond with 'Y'. If you go ahead and try the transaction after this it should go through.
Regarding your unique word/phrase used at the start of texts, this is not something we currently use on the fraud alert texts but I can appreciate that it might be helpful for customers to keep this consistent. I'll pass on your feedback regarding this.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
To the extent that there's any conflict between these Terms of Service, our House Rules, or any other document, posting or communication connected to Your Community, these Terms of Service will prevail.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
AdamF
