Dear Tesco. My wife and I have a joint credit card. I have the app installed on my phone. So does my wife. But she cannot use it. I’ve tried logging on to her app with my details and registering her, but just get error messages. It’s really frustrating, as when she is trying to pay for purchases she has to contact me to authorise and cannot authorise herself. Please can you advise me what we are doing wrong and how to set this up correctly??
Hi @PhilWatkins999, thanks for getting in touch. Only the primary cardholder can register on Online Banking and the Mobile App. Any additional cardholders won't be able to register separately since the account is held under the primary cardholders name.
When the additional cardholder makes a purchase online, we'll send a one-time passcode by SMS to their registered mobile number to allow them to verify the purchase. If we don't already hold the additional cardholders mobile, you can add this via Online Banking. To update your additional cardholder's mobile number, please login, click the blue box with your card balance > More > Additional cardholders
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Staff
27-03-23 10:15Hi @PhilWatkins999, thanks for getting in touch. Only the primary cardholder can register on Online Banking and the Mobile App. Any additional cardholders won't be able to register separately since the account is held under the primary cardholders name.