Hello there, I need to block my additional card holders card after it was lost and order a replacement. The only option on the app is to block my card and I don't need to do that.
Hey @03macca, thanks for getting in touch. You'll also need to receive a new card since the additional cardholders card has the same card details as the primary cardholders. You can report the card as lost or stolen by following the steps in our FAQ linked below. I hope this clarifies things!
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Access and correction
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Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
11-04-23 14:20Verified AnswerHey @03macca, thanks for getting in touch. You'll also need to receive a new card since the additional cardholders card has the same card details as the primary cardholders. You can report the card as lost or stolen by following the steps in our FAQ linked below. I hope this clarifies things!