Hi, I can log on to online credit card banking ok on my pc but when I try to log on to the mobile app it says "There was an error while confirming your password, Please try again".
This means I can't verify online payments which is what I actually need to do (I get the same reply once putting my password in)...
Anyone else having issues? I've rebooted the phone and tried via wifi and 4G... ☹.
Last edited by Jon222; 13-04-23 at 07:34.
Reason: spelling
I just posted a similar thread. This is clearly a widespread issue but it seems Tesco have their heads in the sand and either dont know about it or can't be bothered to fix it, shockingly bad service !
@Jon222 Hey there, thanks for getting in touch. Please make sure the app is updated to the latest version. If the problem still persists, please reinstall and see if this works. Apologies for any inconvenience.
I'm having the exact same issue - started a couple of weeks ago.
No help on the phone - reinstalled app, cant even get to enter password now, it hangs after entering security digits...
Thank you both for letting me know that info 😊 @Gshep69 made us aware of some problems we're experiencing in the Android space and we're working to resolve that at the moment.
I'll come back to all of you once it's fixed but I'm glad you've got yours working in the meantime @adamhwright!
Thank you both for letting me know that info 😊 @Gshep69 made us aware of some problems we're experiencing in the Android space and we're working to resolve that at the moment.
I'll come back to all of you once it's fixed but I'm glad you've got yours working in the meantime @adamhwright!
Tried to log in again today - same problems.
Removed app data and uninstalled.
Reinstalled and now working again - total pain!
Adam
Is there any update on this yet please ? Its been more than a month that the app has been broken now, this is extremely poor for a banking app that people rely on for checking their balances and authorising transactions.
More and more people are leaving 1 star reviews on Google Play Store every day highlighting this issue. Your tech team needs to be looking into this urgently
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