[peggym]

I cannot get passed entering the one time access code on my phone, I get the circle of doom when its trying to load the password page, what am I doing wrong?

[ChristopherP]

@peggym Hey there, thanks for getting in touch. Have you managed to access the app since? If not, can you try to reinstall the app to see if this resolves the issue?

[Gshep69]

@peggym

You're not doing anything wrong, the app is broken since the last update and there are hundreds of other users (myself included) facing the same issue. Re-installing the app may work temporarily, but most people who have re-installed confirm that the same issue reappears again after a short time.

Tesco seem oblivious to this issue and the impact it is having on people who can't log on to check balances or, more importantly, authorise online payments.

[peggym]

@ChristopherP have given up trying until tomorrow, lost count of uninstalling and re installing . Now everytime I reply to a thread I get something's gone wrong, I give up for today.

- - - Updated - - -

Have given up for today.