[RachelHead]

I have set up a direct debit for paying a minimum amount each month. The details say this will be paid on or around the 15th of the month but nothing has gone out.

[ChristopherP]

@RachelHead Hey there, thanks for getting in touch. Is there a payment due on the account? For example, if there is no balance on the account then no payment would be taken.

[RachelHead]

There is a balance, yes