[Jonmev]

My latest c.c. statement says the payment was due on 21 May 2023 by direct debit. However it appears the payment was taken on 16 May 2023. Fortunately the required funds were in my bank account.
Would you be able to tell me why this happened ?

[ChristopherP]

@Jonmev Hey there, thanks for getting in touch. Is your direct debit set up to collect the full balance? If so, we apply for this 5 days before the payment due date. I hope this clarifies things for you.