[JohnJohns]

Is it still possible to receive help via Messenger? I previously had help via Messenger but it doesn't seem to be available now.

[ChristopherP]

@JohnJohns Hey there, thanks for getting in touch. I'm afraid not. All social media customer service queries are now handled within our Community. Do you need help with something?

[JohnJohns]

I was contacted by Tesco customer service but no message left. They couldn't reach me and I am not able to phone them currently.
I Previously made contact through messenger but obviously that's no longer available.

[ChristopherP]

@JohnJohns Thanks for clarifying. If you send us a private message, we'll check this for you.