[Profjosh]

I'm having a problem with fingerprint login...
I can turn it on and it works fine, but whenever I have to use the app to authorise an online payment, this will disable fingerprint login.
I then have to login with my password and re-enable fingerprint login.
Just me, or a known issue...?

[ChristopherP]

@Profjosh Hey there, thanks for getting in touch. Are you able to reinstall the mobile app to see if this resolves the issue?

[Profjosh]

@ChristopherP
I will try this and report back if it persists. Will need to wait till I next need to approve a payment.
Thank you.

[AmyM]

Morning @Profjosh 😊

Is this all working fine now or are you still having issues?

[Profjosh]

Originally Posted by AmyM

Morning @Profjosh 😊

Is this all working fine now or are you still having issues?

Hi. I haven't had an online authorisation to test it with yet. Sorry.

[AmyM]

@Profjosh no problem at all! Just let us know if there are any issues next time 😊