Full service has resumed for our customers
We can confirm that normal service has resumed at Tesco Bank following the temporary suspension of online transactions from current accounts.
Our first priority throughout this incident has been protecting and looking after our customers.
We’ve now refunded all customer accounts affected by fraud and lifted the suspension of online debit transactions so that customers can use their accounts as normal. We’re also keen to reassure our customers that none of their personal data has been compromised.
Around 9,000 customers were affected by these fraudulent transactions and all customers affected have been fully reimbursed. We are continuing to work closely with the authorities and regulators in their criminal investigation of this incident.
I’d like to thank our customers for their patience during this time, and to apologise for the worry and inconvenience this issue has caused.