TL;DR
- Setup direct debit, Tesco didn't request payment, charged late fees/interest, showing up on credit score as missed payment. Bank vehemently claims the direct debit is active but Tesco did not request a payment on the system.
Hello,
I set up a direct debit to pay off credit card, which bank recognises as active.
This month, the payment didn't go out, Tesco charged me a late fee and interest fees. The bank strongly claims that Tesco did not request a payment on the system and I should take it up with them.
Of course, I'm here because I cannot speak to anyone at Tesco.
@DisgruntledUser Hey there, thanks for getting in touch. I'm sorry you've been charged unexpectedly. Did you make a change to the direct debit instruction? Or perhaps set it up too late for us to collect it this month? If so, it's possible that a manual payment was required and the new instruction would take effect from the next statement. If you send us a private message, we'll check this for you.
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ChristopherP
