In response to an email I decided to renew with TESCO and so changed my auto renewal option. I changed my bank details and seemingly had to pay there and then. So I have paid for my next year (10 days early) but I can't access any of my new documents. Not only that but this forum seems the only way to ask TESCO about it.
@CHRISILES Hey there, thanks for getting in touch. If you update your card details during the renewal cycle we will apply for the payment right away. This should have been outlined to you, so I'm sorry if you missed this. Your documents should have been uploaded to Your Insurance Account within 2 hours, and you can download them by clicking 'view my documents'. If they haven't appeared, please send us a private message, and we'll upload a fresh link for you.
@CHRISILES You would only be able to update the card details during the renewal cycle, so the earliest you'd be able to pay for the next year would be 28 days in advance. If you have any issues accessing the documents then please get back in touch.
@ChristopherP
Yes, I did get to a point where I had only one option after changing my bank details, which was to pay for next year. That didn't bother me as I am only 10 days away from renewal. It would have done had I been 360 days away.
What is more annoying is that after searching fruitlessly for my documents I now find out my documents won't be available to view for 72 hours, whereas the money went out of my account almost immediately.
@CHRISILES You would only be able to update the card details during the renewal cycle, so the earliest you'd be able to pay for the next year would be 28 days in advance. If you have any issues accessing the documents then please get back in touch.
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Apprentice
09-06-23 10:25@ChristopherP
ChristopherP
