[alanuk46]

I changed my direct debit to pay my balance in full. You did not take a payment and now you have charged me a late payment fee. Please explain as I am currently very unhappy

[ChristopherP]

@alanuk46 Hey there, thanks for getting in touch. If you make a change to the direct debit instruction then a manual payment is required for your next payment. Your new instruction will then take effect from the subsequent statement. If you send us a private message, we'll check this for you.