Hi. Every couple of weeks I have to go through a reauthorisation process on the banking app. As though I had reinstalled it, with attendant messages about ‘a new device has logged in’
does anyone else get this?
the real challenge is that I only know this has happened when I log in, so can go for a period of time without any notifications
this is on an iPhone 13 running the latest iOS and app versions
@Mikegf Hey Mike, thanks for getting in touch 😊 Apologies for the delay on getting back to you. This tends to happen if there has been a recent update on our Mobile App or your device. I’ve attached a link below with further information on our Mobile App. I hope this helps 😊
HI - thanks...theres nothing in the FAQ section that really helps tbh, it hasn't happened for a week but I do keep logging in evrey day or so to check that its ok. Someone else suggested re-installing the app which I haven't tried.
@CarolineD This has just happened again...logged in this morning and had to do the entire 'new set up' process. Neither the app nor the phone have been updated recently.
Looking at my notifications versus use of my card, I stopped getting notifications around 7pm on Wednesday evening, so whatever it is that is going wrong, it happened while I was out yesterday evening.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
CarolineD
ChristopherP
