I overpaid my credit card a couple of weeks ago and I can’t work out how to get my money back into my account. Is there way to get this back without having to ring?
@Notsoteenie Thanks for clarifying. If you have a credit balance on your account, you can request a refund for your exact credit balance on your account as a money transfer. You can do this through online banking or the mobile app.
Please note, you can only request a money transfer to move the amount of funds you are in credit by and not the amount refunded to you by the merchant/amount you paid. For example, if you received a refund of £300 yet are in credit of £200 (showing as -£200), please only transfer the £200. I have attached a link to show you how to do this.
When we process this type of refund sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed. If you’ve only transferred the exact amount you are in credit by, we'll automatically refund this fee within 7-10 working days. I hope this helps! 😊
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
05-07-23 09:39@ChristopherP yes, it’s left my account in credit and I don’t currently have any spending to do on that card
ChristopherP
