Does anyone know how to change the ID check method? I used to authenticate via the Tesco mobile app, but the app has been updated and the new version doesn't work on my phone. Apparently, my phone is too old :(
My better half has never had the app so he receives a SMS with a passcode. I'd like that option too. Many thanks.
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PS I've tried ringing Customer Services but couldn't get through to a human being :(
@DrShack Hey there, thanks for getting in touch. You'll need to call us to arrange this. You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help. To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through. I hope this helps😊
As I understand Primary card holders ideally need to authenticate via Mobile App whereas additional cards holders get text authentication. They may be able to move you over to text authentication but you would need to give them a call to see if that can occur.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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